Regal Frequently asked questions
of a new Rep
These will help New Regal Reps & those considering
becoming a Regal Rep
- How long will it take for my Regal Kit or Catalogues to arrive?
- How do I place a Regal order?
- How often do most Regal Reps place orders?
- How do I pay for Regal orders?
- When should I collect the money from my customers?
- How much do Regal Reps charge for Shipping & Handling?
- How do I get listed on the Regal "Find a Rep"?
- How do I earn money selling with Regal?
- How long does it take to receive my Regal orders?
- How do I process a Regal return?
- How can I ship a Regal order directly to my customer?
- How do I manage Retail Sales Taxes?
How long will it take for my Kit or Catalogues to arrive?
Kits and Catalogues are generally delivered 7-10 business days after you have ordered them. Please feel free to email or phone your Head Office Coach at anytime to check on your kit status.
How do I place an order?
You can place orders using our website, by phoning 1.800.565.3130, or by mailing your order to 360 Saunders Rd. Barrie On. L4N9Y2
Most Reps order on-line in their back-office supplied by Regal!
The easiest and most widely used way to submit an order is by signing into your back-office using your rep # and password that was supplied to you by your head office coach. Once into your back-office you can follow the below steps:
- Click on "My Orders"
- Click "Add a New Master Order"
- Click "Proceed"
- Click "Set Self as Customer"
- Enter the products you want to order and hit "Update Cart"
- Click "Proceed"
- If you do not have any Cash on Account, Click "Proceed"
- Fill in your payment information and Click "Save Payment"
- Click "Submit"
- Your order has now been submitted and will appear in your "Historical Orders"
- You will know we have received your order when the order/confirmation number is given to you at the final check out.
How often do most Reps place orders?
Most Reps group their orders and submit them on certain days each month (like the 15th and 30th) and most established Reps put an order in each week. Grouping orders is the most effective way to deal with customers and you will save on shipping charges with larger orders versus having smaller individual orders.
How do I pay for orders?
- If you are placing your order online you can use Visa, MasterCard or American Express.
- If you are phoning your order into our Customer Care Centre you can also pay using Visa, MasterCard or American Express PLUS Regal also offers Bill Payment via your bank's internet and telephone banking systems. Now you can pay your Regal account just like you would pay your utility bills (i.e. hydro, gas, cable, etc). To start, go to your bank's online or telephone banking system and set-up "Regal Gifts" as a new payee under Bill Payments. USE YOUR REGAL MEMBER NUMBER AS YOUR ACCOUNT NUMBER during your bank's set-up process. After you have completed this one-time set-up with your bank, simply phone in your order to our Customer Care Centre (1-800-565-3130) and indicate that you wish to pay by "Bill Payment". One of our friendly Advisors will assist you with your order and will confirm the amount you owe. Next you go to the Bill Payment section of your bank's telephone or internet banking system and pay by selecting "Regal Gifts" as the Payee. Your order will be processed as soon as Regal confirms receipt of your payment.
- If you are mailing your order to Regal you can also pay via Visa, Mastercard or American Express PLUS mailed orders can be paid by cheque.
When should I collect the money from my customers?
Regal requires that you pay for your orders when you submit them so most Reps will collect payment when they collect their order forms from their customers.
How much do Reps charge for Shipping & Handling?
New $5 or 4% Flat Shipping & Handling Rate is Here For ALL Orders!
To make our PWS better and doing business with Regal easier for Reps and consumers... we are happy to introduce our Simple $5 or 4% shipping and handling rate! We have simplified our system making it easier and more profitable for you to be a Rep! It's as easy as this:
- Flat $5 charge for orders under $125
- Flat 4% of order total for orders $125 and over
Standardized "Simple" Formula for Charging Your Customer Shipping & Handling
- If you are adding to a Master Order and delivering to your customer - ADD 4% of their order total. Once you have a $125 in orders then all your shipping & handling costs are 100% covered.
- If customer wants their order to direct ship it is the same rate of $5 under $125 and 4% over $125 - this make our Personal Web Stores a very attractive online way for Canadian consumers to do their Christmas shopping!
- Remember shipping and handling charges are taxed.
FREE
Some Reps choose to cover the entire shipping and handling costs and make this their on-going promotion. This can be difficult to do when you first join but is used by some of the larger more established Reps.
If you are charging your customers for shipping keep in mind, for tax purposes, you should not be using S&H to make a profit.
How do I get listed on "Find A Rep"?
There are 2 ways to qualify to be listed on our Find a Rep site. Once you reach $250 in annual sales simply phone in to the Customer Care Centre and ask to be added or send an email to Sign Me Up with your member number and the information you would like displayed in our public directory. If you purchased a Business-In-A-Box starter kit when you became a rep, then you also qualify. Again, you can call or email us and we will add you to this valuable feature. If you didn't purchase the Business-in-a-Box starter kit but would like to, please call 1-800-565-3130. Simply request the advisor to have you added after you purchase your kit.
How do I earn money selling with Regal?
As soon as you reach $100.00 in annual sales you automatically qualify for 15% off. If you purchased the Quick Start Program for $19.98 or the Business-in-a-Box Program for $39.98, you will immediately receive 15% off of your product purchases no matter the amount.
Once you've achieved a discount level, Regal charges you the catalogue price minus your discount. You in turn, charge your customer the retail price that is advertised in the catalogue. The difference between the two is your profit. The more you sell the faster your discount increases and the more money you earn.
How long does it take to receive my orders?
Most in-stock products leave our warehouse facility within 48 hours. The shipping time to your location will vary by province and whether or not you are in a rural or urban area. Generally in-stock products are delivered within 3-6 business days from the time you place your order.
How do I process a return?
The Regal Return Centre makes it easier, less costly and processes your credits quickly. We have a simple step-by-step return system in your back-office under the "My Orders" Tab. Just fill in the form accordingly and click to submit. Once your return has been processed you will receive a credit note via email along with pre-paid postage.
You may also call into our Return Centre, dial 1.800.565.3130 where an Advisor will authorize the return in the system and even mail (or email) postage so that we get the lowest rate - no matter who pays.
When doing a return, we ask you to supply us with the measurements of the box (length x width x height) and the estimated weight (a bathroom scale works great for this).
How can I ship an order directly to my customer?
If you are ordering online, the shipping screen will appear when you enter a new order. To ship directly to a customer you need to enter the customer's name on the "Shipping Name" line (this will show up on the packing slip). Then you must enter their name again on the first address line and their address on the second address line. Enter your customer's Postal Code and click on "Lookup". This will automatically fill in their city and province. The order will be shipped to them directly but will have your name first, then their name second and their address.
How do I manage Retail Sales Taxes?
Effective August 18, 2008 Regal Gifts Corporation uses the Alternate Collection Method (ACM) for GST/HST, and the Single Vendor Permit (SVP) for PST/QST. This means that Regal will manage all sales taxes related to orders and eliminates the legal requirement and administrative burden of Independent Sales Representatives having to register for, track, and remit GST/HST and PST/QST.
Under these two new sales tax methods (ACM & SVP), Regal will charge the Independent Sales Representative the applicable GST/HST and PST/QST based upon the suggested retail prices of the taxable goods that they order. PST/QST rates will continue to be determined based upon the province or territory in which the products will be used / enjoyed (i.e.based on the ship-to address). Regal will then remit these sales taxes to the respective government agencies.
The Independent Representative may recoup these sales taxes by charging their customers the same respective rates of sales tax that they (the Independent Representative) paid Regal. The sales taxes that Independent Representatives collect from their customers are theirs to keep given that they have already paid these sales taxes to Regal when they placed their order.
Please note that we are always updating our website with new questions that we are asked. To view a full list of Questions and Answers sign into your Back-Office and click on the Regal Updates Tab.
